Australia Post Delivery Options

Below are some answers to common questions.

If you need more information, you can call Australia Post on 13 POST (13 7678) or visit the Aust Post Support Page   https://auspost.com.au/help-and-support.

How do I track my item?

If you ordered from Campsmart, your tracking number will be emailed. You can click the address in the email you received to be taken to the tracking.

Or you can click the link below and add your tracking number to see the current location of your parcel.

Click here for the tracking page.

How can I redirect my parcel? 

If your item is in transit and you need to redirect your Australia Post parcel, please use this link below: 

Click here for redirection

I want to know where my parcel is:

If you want an update on your parcel, please use the link below to submit an inquiry with Australia Post

Click here for parcel inquiries

I have a problem with my delivery.

If you need assistance from Australia Post with a delivery issue, please use the link below: 

Click here to lodge a delivery issue

Help, I have put the wrong address on my parcel!

If you need to advise Australia Post of a change of address, click the link here.

Click here for delivery address issue.s

How long will my parcel take? 

You can get an estimate on this page, but remember it is an estimate, not a promise. Delays can still happen. Also, remember that if you have ordered a long or heavy item, it will go by courier and may take longer. 

Click the link to get the shipping time estimate for Australia Post Parcels. 

I still need help! 

Please reach out to our staff on the Customer Support form and someone can help. 

Click the link and fill out the form.

My parcel was Express Post and did not arrive the next business day. 

We ship only on business days. So, if you purchased on the weekend, you need to allow time for your parcel to be picked up by the warehouse and then collected by Aust Post. If you ordered at 11 p.m. Friday night, for example, your parcel will not leave our warehouse until Monday afternoon.

While Express Post is the fastest delivery option, Australia Post does not guarantee next-day delivery outside their express post network. 

You can check if your area is in the Express Post area on the Australia Post Delivery Calculator - Click Here. 

Instructions on lodging a case.

In order to submit a case,  you will need to gather the following information:
 
1. Your Order Number
2. A full description of the problem (if relevant)
3. Any alternative contact details
4. Photos of the issue (If product/delivery related)
 
To start your claim:
 
Step 1.
Log into your Campsmart Customer Account via the Resolution Center
 
Step 2.
Submit your case via the Resolution Centre.
 
Once your case has been submitted our resolutions team can start working on a solution for you.
 
Further instructions for logging into your account can be found in the Customer Support Portal - Click Here