Below are some answers to common questions. If you need more information you can call Aust Post on 13 POST (13 7678)
How do I track my item?
If you ordered with Campsmart you will have been emailed your tracking number. You can click the address in the email you received to be taken to the tracking
Or you can click the link below and add your tracking number to see the current location of your parcel
How can I redirect my parcel?
If your item is in transit and you need to redirect your Australia Post parcel please use this link below:
I want to know where my parcel is
If you want an update on your parcel please use the link below to submit an inquiry with Aust Post
I have a problem with my delivery
If you need assistance from Australia Post with a delivery issue please use the link below:
Help I have put the wrong address on my parcel!
If you need to advise Australia Post of a change of address click the link here
How long will my parcel take?
You can get an estimate on this page - but remember it is an estimate, not a promise. Delays can still happen. Also, remember if you have ordered a long or heavy item these will go by courier and may take longer.
I still need help!
Reach out to our staff on the Customer Support form and someone can assist.