When are items inspected?
Items that are returned to Campsmart are inspected prior to any replacements or refunds being processed.
- Return inspections are generally completed on Thursdays each week.
When are refunds processed?
Once inspection has been completed if a refund is due the claim will be sent to the payments team for processing.
- Payments are processed on Tuesdays each week.
Once your payment has been made you will need to allow for the banking industry timeframes for processing. Banks and credit card processors can take up to ten business days to process a refund.
- While we do our best to maintain these standards these timeframes are guides only and subject to change due to peak season or staffing shortages
- Warranties will take longer, particularly if they need to be assessed by a third-party team