How to lodge a dispute, access your account, see previous orders, lodge a warranty claim or shipping inquiry

Thank you for letting us know there is a problem with your order, that is unfortunate to hear. Let's work on a resolution.
 
In order to submit a case,  you will need to gather the following information:
 
1. Your Order Number
2. A full description of the problem (if relevant)
3. Any alternative contact details
4. Photos of the issue (If product/delivery related)
 
To start your claim:
 
Step 1.
Log into your Campsmart Customer Account via the - Resolution Center
 
Step 2.
Submit your case via the Resolution Centre.
 
Once your case has been submitted our resolutions team can start working on a solution for you.
 
Further instructions for logging into your account can be found in the Customer Support Portal - Click Here

Watch the video for how to lodge a dispute: 

Troubleshooting logging into your account. 

• If you checked out as a guest, you will need to make an account. - Click here for how to make an account. 
• If you can not remember your password - click here for how to reset your password
• If you purchased on a Marketplace - eg eBay, Kogan, Catch - you will need to lodge your inquiry through the marketplace 
• If you have tried to reset your password and not received any emails - check the email address you used to make the order - maybe a different email address or - check your spam folder.