How to speak to our Customer Service & Sales Team

General Product Inquiries & Advice:

For general questions, please reach out to us through our customer support portal. 

• If you require a call back you can let our team know your best contact number when completing the form. 

Warranty, Returns & Shipping Issues: 

If you would like to submit an order return or warranty request you can log in directly to your Customer Account by clicking the people icon on the top right-hand side of our website. 

Click here to log in to your customer account to start the process. 

• If you require a call back you can let our team know your best contact number when completing the form. 

Note:

You will need to know the email address you ordered with before you can complete a claim.

TIP you will have received your order invoice, receipt and tracking details to this email address - check in your junk or spam folder if you can not locate these. 

Our customer service team can take online inquiries and call you back. 

Our customer service phone team are available for Sales support mon-fri 9.30-15.30 AEST 

We are closed on weekends and public holidays - but you are welcome to submit your inquiry during out of office hours and the team can get back to you when we open. 

They are unable to submit or advise on warranty or return issues without a warranty claim submitted. 

Direct Links & Further Information:

Customer Support Requests

https://support.campsmart.net.au/hc/en-us/requests/new

Customer Account Login Page

https://www.campsmart.net.au/_myacct/login

Warranty Policy 

https://www.campsmart.net.au/page/warranty-campsmart-products/warranty-information-general-all-products/

Returns Policy

https://www.campsmart.net.au/page/campsmart-store-policies/product-returns-terms-conditions/

Shipping & Delivery Policy 

https://www.campsmart.net.au/page/campsmart-store-policies/returns-shipping-policy-au/shipping-terms-conditions/