How to speak to our Customer Service & Sales Team

General Product Inquiries & Advice:

For general questions, please get in touch with us through our customer support portal. 

• If you need a callback, please provide our team with your best contact number when completing the form. 

Warranty, Returns & Shipping Issues: 

If you would like to submit an order return or warranty request, you can log in directly to your Customer Account by clicking the people icon on the top right-hand side of our website. 

Click here to log in to your customer account to start the process. 

• If you need a callback, please provide our team with your best contact number when completing the form. 

Note:

Please know the email address you ordered with before you can complete a claim.

TIP you will have received your order invoice, receipt and tracking details to this email address - please check in your junk or spam folder if you can't find these. 

Our customer service team can take online inquiries and call you back. 

Our customer service phone team are available for Sales support Monday-Friday 9.30-15.30 AEST 

We are closed on weekends and public holidays, but you are welcome to submit your inquiry outside of office hours, and the team will get back to you when we open. 

They are unable to submit or advise on warranty or return issues without submitting a warranty claim. 

Instructions on lodging a case.

In order to submit a case,  you will need to gather the following information:
 
1. Your Order Number
2. A full description of the problem (if relevant)
3. Any alternative contact details
4. Photos of the issue (If product/delivery related)
 
To start your claim:
 
Step 1.
Log into your Campsmart Customer Account via the - Resolution Center
 
Step 2.
Submit your case via the Resolution Centre.
 
Once your case has been submitted our resolutions team can start working on a solution for you.
 
Further instructions for logging into your account can be found in the Customer Support Portal - Click Here

Direct Links & Further Information:

Customer Support Requests

https://support.campsmart.net.au/hc/en-us/requests/new

Customer Account Login Page

https://www.campsmart.net.au/_myacct/login

Warranty Policy 

https://www.campsmart.net.au/page/warranty-campsmart-products/warranty-information-general-all-products/

Returns Policy

https://www.campsmart.net.au/page/campsmart-store-policies/product-returns-terms-conditions/

Shipping & Delivery Policy 

https://www.campsmart.net.au/page/campsmart-store-policies/returns-shipping-policy-au/shipping-terms-conditions/