How to Submit an Order Support Request

To submit a Warranty or Return Request you can login to your Campsmart Customer Account. 

1. Visit campsmart.net.au

2. Click the person icon at the top right of the screen

2. Use your email address and password to log in. If you can not remember your password, you can reset it here. 

TIP: The email address you used to place the order. 

3. Once logged in select the type of order support you require. 

4. If you have difficulty, reach out to our support staff here

Instructions to lodge a case

In order to submit a case,  you will need to gather the following information:
 
1. Your Order Number
2. A full description of the problem (if relevant)
3. Any alternative contact details
4. Photos of the issue (If product/delivery related)
 
To start your claim:
Step 1.
Log into your Campsmart Customer Account via the Resolution Center
Step 2.
You can submit your case through the Resolution Centre.
Once your case has been submitted, our resolutions team can start working on a solution for you.
Further instructions for logging into your account can be found in the Customer Support Portal - Click Here.