How to let us know you have a problem with your order.

Thanks for reaching out, we are sorry you are having a problem with your recent order.

Please read below to see how you can get assistance with your inquiry. 

General Product Inquiries & Advice:

For general questions, please contact us through our customer support portal. You will need to complete a short form with your order details and the problem you are having. 

Click here to go to the support request page: 

Warranty, Returns & Shipping Issues: 

If you would like to submit an order return or warranty request, you can log in directly to your Customer Account by clicking the people icon on the top right-hand side of our website. 

Click here to log in to your customer account to start the process. 

Note:

Please provide the email address you ordered from before you can complete a claim.

TIP:

You will have received your order invoice and tracking details with this email address.   

If you can't find them, could you check your junk or spam folder? 

Instructions to lodge a case

To submit a case,  you will need to gather the following information:
 
1. Your Order Number
2. A full description of the problem (if relevant)
3. Any alternative contact details
4. Photos of the issue (If product/delivery related)
 
To start your claim:
 
Step 1.
Log into your Campsmart Customer Account via the Resolution Center
 
Step 2.
Submit your case via the Resolution Centre.
 
Once your case has been submitted, our resolutions team can start working on a solution for you.
 
Further instructions for logging into your account can be found in the Customer Support Portal - Click Here

Direct Links & Further Information:

Customer Support Requests

https://support.campsmart.net.au/hc/en-us/requests/new

Customer Account Login Page

https://www.campsmart.net.au/_myacct/login

Warranty Policy 

https://www.campsmart.net.au/page/warranty-campsmart-products/warranty-information-general-all-products/

Returns Policy

https://www.campsmart.net.au/page/campsmart-store-policies/product-returns-terms-conditions/

Shipping & Delivery Policy 

https://www.campsmart.net.au/page/campsmart-store-policies/returns-shipping-policy-au/shipping-terms-conditions/

Related Links

https://support.campsmart.net.au/hc/en-us/articles/6949015980815-Warranties-how-do-I-submit-a-claim