Thanks for reaching out we are sorry you are having a problem with your products.
We look forward to helping you out as soon as possible.
Please read below to see the ways you can get assistance with your inquiries.
General Product Inquiries & Advice:
For general questions, please reach out to us through our customer support portal - you will need to complete a short form with your order details and the problem you are having.
Click here to go to the support request page:
Warranty, Returns & Shipping Issues:
If you would like to submit an order return or warranty request you can log in directly to your Customer Account by clicking the people icon on the top right-hand side of our website.
Click here to log in to your customer account to start the process.
Note:
You will need to know the email address you ordered with before you can complete a claim.
TIP you will have received your order invoice, receipt and tracking details to this email address - check in your junk or spam folder if you can not locate these.
Direct Links & Further Information:
Customer Support Requests
https://support.campsmart.net.au/hc/en-us/requests/new
Customer Account Login Page
https://www.campsmart.net.au/_myacct/login
Warranty Policy
Returns Policy
https://www.campsmart.net.au/page/campsmart-store-policies/product-returns-terms-conditions/
Shipping & Delivery Policy
Related Links
https://support.campsmart.net.au/hc/en-us/articles/6949015980815-Warranties-how-do-I-submit-a-claim
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