What information do I need to lodge a Warranty Claim?
Information Required:
1. Your Order ID or Invoice Number
2. Your purchase date
3. Photos and a description of the problem you are having
Once you have this information, the form will be quick and will take only a few minutes to get started.
Where do I lodge a Warranty Claim?
Warranty Claims need to be submitted through your Campsmart Account.
You can begin by clicking the person icon at the top right-hand side of every page of our website.
Click here to log in to your Campsmart Account.
See below the person icon:
What if I do not have a Campsmart Account?
If you checked out as a guest, you can create an account by clicking new customer and using the email address you used at the checkout when you purchased your items.
What if I already have a warranty claim and want an update?
You can reply to the email you have received confirming your case number (check your spam if you can not find it)
I still need help!
If you are having difficulty and need assistance, please submit a support request to our help center:
Related Links
https://support.campsmart.net.au/hc/en-us/articles/6949015980815-Warranties-how-do-I-submit-a-claim
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